Please find some of our frequently asked questions below. For product specific questions please refer to the product detail pages. If you have a query that isn’t covered, please contact us.
You have the letters/numbers for the whole day and night, we can collect either the same night or the following day. However we know that sometimes our customers would like them setup the day before, subject to availability/location restrictions we do not have a problem with delivering them a day before your hire date. We can offer extended hire periods for an additional fee.
We are based in Hertfordshire. We also cover London, Essex, Cambridgeshire, Bedfordshire, Buckinghamshire and Berkshire. Delivery charges vary.
Our costs are calculated on mileage so please enquire with your venue postcode for an accurate quote. This will be inclusive of delivery, setup, hire and collection and any additional charges such as ULEZ, Congestion Charge, Dart Charge or parking costs that may be applicable.
Yes, we hold Public Liability Insurance up to £10million and PAT certificates for all our electric equipment. We can provide certificates on request.
For our largest white letters/numbers, neon signs and flower walls: unless they are fully undercover e.g in a marquee or tipi, we cannot allow them to be placed outside. Marquees and tipis must be professionally setup and have a solid floor and covered sides. We cannot hire for use in gazebos or stretch tents.
For home events our 4ft white or rustic styles can be setup on level patio (not grass) but must be brought inside overnight and in bad weather.
Please provide us with details of any access issues on your enquiry form. If there is no alternate access such as a loading bay with lift/ramp then often it can mean we need to charge for a second person to attend.
For older buildings not all our products may fit if stairs are particularly tight so having measurements and photos is always useful.
Our 5ft3 white letters/numbers and 4ft rustic letters/numbers are mains powered. Our 4ft white letters/numbers are low powered connected together then to a power supply. We require access to at least one regular power socket, we provide extension leads. All our letters use low watt LED bulbs in plastic casings.
Bank Transfer payment please. We ask for a deposit of a third to book with the remaining balance due 4 weeks before your event. If you are a corporate client and unable to do a bank transfer please contact us.
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