How long is the hire period?
You have the letters for the whole day and night, we can collect either the same night or the following day. However we know that sometimes our customers would like them setup the day before, subject to availability/location restrictions we do not have a problem with delivering them a day before your hire date.
We can offer extended hire periods for an additional fee.
Can the letters go outside?
Unfortunately, unless the letters are fully undercover e.g in a marquee or tipi, we cannot allow them to be placed outside. Marquee and tipis must be professionally setup and have a solid floor and covered sides. We cannot hire for use in gazebo or stretch tents.
How big are the letters?
Our white light up letters are 1.6 metres/5.3 feet tall, except the ampersand, star and hearts which are slightly smaller. Each letter is between 1-1.2 metres wide, however some are slightly larger eg. W and M. The letters are a chunky 0.37m deep.
Our rustic light up letters are each 4ft tall and 2ft wide.
Are they heavy?
Yes, this is intentional so that they will withstand any knocks. Please inform us if your venue has any access issues such as stairs or steps.
What are they made out of?
Our white light up letters are made from sustainably sourced MDF and 18mm plywood. Our rustic letters are made from wooden pallets.
How are the letters powered?
Our letters are all mains powered so we require access to at least one regular power socket, we provide extension leads. All our letters use low watt LED bulbs in plastic casings.
Can I have coloured bulbs?
Yes as well as the regular warm white we also offer cool white, and a selection of coloured bulbs for a small additional cost.
Which areas do you cover?
We are based in Hertfordshire. We also cover London, Essex, Cambridgeshire, Bedfordshire, Buckinghamshire and Berkshire. Delivery charges vary.
How much is delivery?
Our costs are calculated on mileage so please enquire for a quote including delivery, hire and collection.
How long do they take to setup?
Our letters usually take only 10-15mins to setup, depending on how easy it is for us to access your venue.
Are you insured? Have the letters been PAT tested?
Yes, we hold Public Liability Insurance up to £10million and PAT certificates for all our electric equipment. We can provide certificates on request.
Which payment methods do you accept?
Bank Transfer payment please. We ask for a deposit of a third to book with the remaining balance due 4 weeks before your event.