How long do I get the letters for?

The hire period on the daily rate is from 8am on your hire date to 2am the next morning. So basically you have them for the day and night if required. However we know that sometime our customers want them the day before, subject to availability/location restrictions we do not have a problem with delivering them a day before your hire date.

How big are the letters?

The letters are all 1.6 metres/5.25 feet tall, except the ampersand, stars and hearts. Each letter is about 1.2 metres wide, however some are slightly larger eg. W and M.

Are they heavy?

Yes, however this is intentional. We want you and your guests to have a great day, so we have designed our letters with this in mind. Our letters are quite deep, making them difficult to push or fall over. 

What are they made out of?

Our letters are made from sustainably sourced MDF and 18mm plywood.

Can the letters go outside?

Unfortunately, unless the letters are fully undercover e.g in a marquee or teepee, we cannot allow them to be placed outside.

Do you deliver?

Yes, we can deliver anywhere in England, Wales and Scotland. Our costs are calculated on mileage. We try to offer very competitive rates to every county.

Is the delivery cost one way?

Our stated delivery costs include – delivery, set up, pack down and collection. For this fee we arrive at your venue, carry the equipment into the building, plug the lights in, show your designated contact how to use them and then when you event finishes we will collect them.

How long do they take to set up?

Not long, this all depends on how easy it is for us to access your venue.

How do I book?

Which payment methods do you accept?

Bank Transfer payment please, we don’t accept PayPal or Cash.

My venue needs to be clear the same night, is this a problem?

That’s not a problem, we prefer to collect the same night.

What time do you normally deliver the letters?

We can deliver the letters anytime between 6am – 2am (the following day)

Where should I put the letters?

Near the dance floor, cake, top table, entrance way, near the bar. You can even have them at the front of the aisle!

Are you insured? Have the letters been PAT tested

Yes, we hold Public Liability Insurance and PAT certificates for all our electric equipment. We can provide certificates on request.

How much power do they use?

Each letter is different, our staff can assist you with any questions you might have regarding power. All letters are fitted with regular appliance leads to plug into sockets at your venue. We have extension leads up to 40m.

Can I move the letters from my wedding breakfast room to my evening room?

Yes, but each letter should be moved by two people.

Can I change the colour of the light bulbs?

Yes as well as the regular warm white we also offer cool white, blue, green, orange, red or purple LED bulbs for an additional cost.

What happens if I have a problem during my hire?

We offer telephone support so you can call us to discuss any issues.