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FAQs

Find answers to common hiring queries in our FAQ.

How long do I get the letters for?

The hire period on the daily rate is from 8am on your hire date to 2am the next morning. So basically you have them for the day and night if required. However we know that sometime our customers want them the day before, subject to availability/location restrictions we do not have a problem with delivering them a day before your hire date.

 

How big are the letters?

The letters are all 1.6 metres/5.25 feet tall, except the ampersand, stars and hearts. Each letter is about 1.2 metres wide, however some are slightly larger eg. W and M.

 

Are they heavy?

Yes, however this is intentional. We want you and your guests to have a great day, so we have designed our letters with this in mind. Our letters are quite deep, making them difficult to push or fall over.

 

What are they made out of?

Our letters are made from sustainably sourced MDF and 18mm plywood.

 

Can the letters go outside?

Unfortunately, unless the letters are fully undercover e.g in a marquee or teepee, we cannot allow them to be placed outside. Marquee and teepees must have a solid floor and covered sides. We cannot hire for use in gazebo or stretch tents.

 

Do you deliver?

Yes, we can deliver anywhere in England, Wales and Scotland. Our costs are calculated on mileage. We try to offer very competitive rates to every county.

 

Is the delivery cost one way?

Our stated delivery costs include – delivery, set up, pack down and collection. For this fee we arrive at your venue, carry the equipment into the building, plug the lights in, show your designated contact how to use them and then when you event finishes we will collect them.

 

How long do they take to set up?

Not long, this all depends on how easy it is for us to access your venue.

 

How do I book?

Which payment methods do you accept?

Bank Transfer payment please, we don’t accept Card, PayPal or Cash.

 

My venue needs to be clear the same night, is this a problem?

That’s not a problem, we prefer to collect the same night.

 

What time do you normally deliver the letters?

We can deliver the letters anytime between 6am – 2am (the following day)

 

Where should I put the letters?

Near the dance floor, cake, top table, entrance way, near the bar. You can even have them at the front of the aisle!

 

Are you insured? Have the letters been PAT tested

Yes, we hold Public Liability Insurance and PAT certificates for all our electric equipment. We can provide certificates on request.

 

How much power do they use?

Each letter is different, our staff can assist you with any questions you might have regarding power. All letters are fitted with regular appliance leads to plug into sockets at your venue. We have extension leads up to 40m.

 

Can I move the letters from my wedding breakfast room to my evening room?

Yes, but each letter should be moved by two people.

 

Can I change the colour of the light bulbs?

Yes as well as the regular warm white we also offer cool white, blue, green, orange, red or purple LED bulbs for an additional cost.

 

What happens if I have a problem during my hire?

We offer telephone support so you can call us to discuss any issues.

Arrange light up letter hire for your big event

We currently cover lots of different areas in the UK, especially around London, Hertfordshire, Essex, Cambridgeshire, Bedfordshire, Buckinghamshire, Berkshire, Surrey and Kent.

To find out if we can help you, please don’t hesitate to contact us.

What our clients say...

Amazing service! We met the Light up Love team at a wedding show in Berkshire and I was convinced that we needed the LOVE letters for our wedding. I am so glad that we did. Everyone thought they were amazing and our photos with the letters are incredible. Very efficient, good communication and good team. I would hire them again!!! thanks so much!
Anika Nanda
Anika Nanda
2018-08-06T09:30:18+0000
We were so impressed with our light up letters and the communication before the day. Cathy was so prompt and helpful, the letters were absolutely amazing, the best ones I’ve ever seen! Definitely reccomend! Thank you! X
Gemma Bath
Gemma Bath
2018-08-06T08:18:11+0000
We had a really positive experience with Light Up Love London! All our guests loved the big light up letters at our wedding on 7th June and the set up and take down were taken care of without us having to worry about a thing. Thank you so much!
Emily Martin
Emily Martin
2018-07-17T17:13:50+0000
Hired "21" numbers for my sisters birthday, which everyone loved! The whole process was very easy; Cathy in particular was fab and really helpful! Delivery & collection on time, and the guys who delivered were great. Highly recommend & would use again! Thank you! X
Fran Collis
Fran Collis
2018-07-10T11:21:04+0000
We hired our initials for our wedding in May. They lit up the dance floor and looked anazing! Really good value too! Would thoroughly recommend Light Up Love x
Katie Bullett
Katie Bullett
2018-07-09T13:56:43+0000
We ordered the LOVE letters for our wedding g and it went down a storm with our family and friends!!! Thank you so much to your team for your professionalism and will definitely use you again for future events!!! Mr & Mrs Adeniran 05.05.18
Ta Mi
Ta Mi
2018-06-08T12:30:21+0000
Thank you for supplying a light up number 1 for my daughters 1st birthday! It really made a statement and looked great. Excellent service thanks guys!
Louise Coates
Louise Coates
2018-06-07T18:54:10+0000
Thank you so much for making our special day look amazing. The Mr & Mrs fit perfect in our venue. Quick and easy to book and delivery and pick up were very efficient. Thanks again. Charlie & Grace
Charlie Tomillero
Charlie Tomillero
2018-06-01T08:03:52+0000
Our A&B letters looked beautiful in our barn set up. Cannot thank you enough. The process was so easy and seamless, and set up and collection happened without my knowing so on the day which was perfect!!! Cannot recommend you both and your service enough!! X thanks again x
Beejal Nathwani-White
Beejal Nathwani-White
2018-05-08T17:37:57+0000
Thank soo much - the RTBI were a great hit at the Round Table Presidential Ball this weekend - great photo opportunity �
Lara Lachello
Lara Lachello
2018-03-13T13:38:14+0000
We used Light Up Love for my husbands 40th party. We would definitely recommend them. Everything from booking to delivery was effortless. They were a perfect finishing touch to a great party
Lisa Bailey-jones
Lisa Bailey-jones
2018-02-04T23:18:38+0000
We used Light Up Love for my husbands 50th party. Would highly recommend. Very satisfied with the products hired and the service received and would definitely use again.
Sarah Homan
Sarah Homan
2018-01-27T08:45:26+0000
Lovely team, very liable. Will definitely recommend. Thank you for your lovely work 👏🏻
Ahu Sagir
Ahu Sagir
2018-01-17T13:18:50+0000
We hired the big number 50 lights for our parents Golden Wedding party and they were quite a hit and statement on the dance floor. Set up was on time and without any issues and communication with the company spot on. Would definitely recommend to others to use as a statement at a party!! They are brilliant!
Sian Southward
Sian Southward
2017-10-10T20:14:22+0000
The letters for our special day arrived and were set up perfectly. They were just the size we were looking for as many hire companies who offer a similar service their letters are much smaller but we wanted them to be a good height and these were just that. We'd highly recommend and would hire again in the future. Thank you
Jemma Louise Smith
Jemma Louise Smith
2017-10-05T20:55:22+0000
Awesome service - very large beautifully lit letters. The supplier liased with the venue to deliver, position and collect the letters without us having to do anything on our wedding day - which is exactly what we wanted :)
James Cross
James Cross
2017-09-07T07:28:57+0000
Brilliant service.. we hired the initial light letters for our wedding day and they looked absolutely amazing! We used them for our ceremony, the wedding breakfast and the party! They arrived perfect timing and was collected right on time, as soon as the wedding had finished so no worrying about them! Everyone complimented on how good they looked so thank you! Will be using this service for any future parties most defiantly�x
Danielle Young
Danielle Young
2017-09-01T06:41:39+0000
Light Up Love - super friendly, super service, with the lights really adding to the atmosphere at our wedding. So many people commented on how fantastic they looked, thank you all for your first class service from start to finish! Would definitely recommend Light Up Love. #finallymrandmrshobbs x
Lee Hobbs
Lee Hobbs
2017-06-25T21:16:40+0000