Hertfordshire, London, Essex and beyond
Herts, London & beyond
FAQs

FAQs

Please find some of our frequently asked questions below, if you have a query that isn’t covered here, please contact us.

How long is the hire period?
You have the letters for the whole day and night, we can collect either the same night or the following day. However we know that sometimes our customers would like them setup the day before, subject to availability/location restrictions we do not have a problem with delivering them a day before your hire date. We can offer extended hire periods for an additional fee.
How big are the letters?
The larger white letters are all 1.6 metres/5.25 feet tall, except the ampersand, stars and hearts. Each letter is about 1.2 metres wide, however some are slightly larger eg. W and M. The standard white and rustic letters are 4ft high and 2ft wide each.
What are they made out of?
Our white light up letters are made from sustainably sourced MDF and 18mm plywood. Our rustic letters are made from wooden pallets.
Which areas do you cover?
We are based in Hertfordshire. We also cover London, Essex, Cambridgeshire, Bedfordshire, Buckinghamshire and Berkshire. Delivery charges vary.
How long do they take to setup?
Our letters usually take only 10-15mins to setup, depending on how easy it is for us to access your venue.
Are you insured? Have the letters been PAT tested?
Yes, we hold Public Liability Insurance up to £10million and PAT certificates for all our electric equipment. We can provide certificates on request.
Can your products go outside?
For our largest white letters/numbers and neon signs: unless they are fully undercover e.g in a marquee or tipi, we cannot allow them to be placed outside. Marquee and tipis must be professionally setup and have a solid floor and covered sides. We cannot hire for use in gazebo or stretch tents. For home events our 4ft white or rustic styles can be setup on level patio (not grass) but must be brought inside overnight and in bad weather.
How are the letters powered?
Our 5ft3 white letters/numbers and 4ft rustic letters/numbers are mains powered. Our 4ft white letters/numbers are low powered connected together then to a power supply. We require access to at least one regular power socket, we provide extension leads. All our letters use low watt LED bulbs in plastic casings.
Are the letters heavy?
Our largest style of letter/numbers are intentionally heavy so that they will withstand any knocks. Please inform us if your venue has any access issues such as stairs or steps.
Can I have coloured bulbs?
Yes as well as the regular warm white we also offer cool white, and a selection of coloured bulbs for a small additional cost.
How much is delivery?
Our costs are calculated on mileage so please enquire with your venue postcode for an accurate quote including delivery, hire and collection.
Which payment methods do you accept?
Bank Transfer payment please. We ask for a deposit of a third to book with the remaining balance due 4 weeks before your event.